Terms & Conditions HNK
Please note that all prices listed on our site are in Australian dollars and may include GST. (if you have visited our site before on this device or you are a registered customer our shopping cart will choose whether you will need to pay GST or not (ie if you have an Australian address GST is payable) and it will then be reflected in the shown prices. It this is your first visit and our clever cart doesn't know where you are shopping from prices may be GST exclusive (Note: GST is the Australian 10% Goods and Services tax applicable to all products purchased in Australia) International orders will not have the GST added during the checkout process. If you are unsure about the advertised price please register/login to view the correct prices for your area.
All goods purchased via our online store will be delivered via Australia Post, Toll Priority or at times Sendle. We endeavor at all times to ship your orders in the most economical but secure manner. Australia Post deliveries are not registered, trackable or insured. Once the order has left our premises it is deemed to be delivered. Please request Express Post which is trackable in the checkout process if you wish to have some insurance on your order as they will not be replaced if they do not arrive. Toll packages are trackable as are Sendle packages so if you'd prefer us to recalculate using a different method, or to add insurance/tracking to your order please mention it in the comments section.
Our shopping cart calculates Australia Post shipping charges based on weight and measurement. Often we can improve these automated shipping rates by packing and recalculating total shipping or using other shipping methods. In this event we will always refund any excess shipping you have paid if we are able to.
We have added an option named Letter rate. Note: this is for a flat paper pattern only. This is a cheaper rate for flat, light paper goods only (such as patterns) but is not registered nor trackable. Note: If letter rate is selected we do not replace late or missing items and we cannot track your order in anyway. If selected for other shaped items your order will not be able to be processed until further shipping is paid. You may request a registered post label to be added to your letter for tracking purposes in the comments section of your checkout for an extra fee. ($2.90 Australia, $9.00 International)
If Letter rate is incorrectly selected for other shaped items your order will not be able to be processed until further shipping is paid.
Free shipping offer: for orders over AUD$100 will be shipped standard, non trackable, non insured rates within Australia only - if you want tracking or insurance please choose another option. Note: free shipping is not included in recurring purchases (BOM etc) if subsequent months are not over the $100 limit. Note: The free shipping option may take up to 12 days to arrive.
We have endeavored to make your shopping experience with us as simple as possible and we ask that if you have any problems with the ordering process that you contact us.
You can order with us by:
1. Secure on-line purchasing - VISA and Mastercard. Payments through Paypal are also accepted.
2. Direct deposit - Choose 'Bank Transfer' from the payment choices and hit the 'continue' button to submit your order.. You will receive an email with our banking details.
4. PayPal - simply select the Paypal payment option and follow the instructions in your web browser.
All orders will be attended to promptly and we will advise if there are any delays with providing products.
OUT OF STOCK
If you place an order and we happen to be out of stock of the product we will advise you and you can choose to wait for the stock to arrive or you may cancel the order.
While all care is taken in packaging your goods, Hugs 'n Kisses/Quarter Inch will not be responsible for any goods received damaged, due to shipping. (If damaged due to shipping you, the customer will need to contact Australia Post/courier and make a claim).
Items purchased may not be returned or exchanged unless you can prove that the item is not what you expected from the details given on the website. Then an exchange voucher only will be given at the discretion of Hugs 'n Kisses/Quarter Inch. A receipt is required of your initial purchase. No refunds or exchanges are given on clearance sale items.
As a general rule, refunds or exchanges are only applicable if the goods are returned to Hugs 'n Kisses/Quarter Inch:
- in original condition, suitable for re-sale
- with all packaging in-tact
Goods should be returned via registered post together with proof of purchase invoice. (postage for the return of goods is at the customers cost)
- within 21 days of the transaction date
Postage and handling charges on returned goods are not refundable.